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Support Request Type *General SupportChange Trading AccountChange DeviceProduct SupportLicense SupportTechnical SupportRefund Policy

Customer ID *

You can find your Customer ID in your ForexBotWorks account or dashboard.

Product / Component *XAUUSD ComponentBTCUSD ComponentMT5 Tracking DashboardForex Major ComponentForex Minor ComponentForex Exotic ComponentCustom BuildRemote InstallationOther product

Current Trading Account *

Enter the trading account number currently authorized for your ForexBotWorks product.

New Trading Account *

Enter the new trading account number you want to authorize.

Activation Issue *Cannot activateLicense key not recognizedActivation failedDevice limit reachedLicense appears inactiveOther

License Key *

nter the license key associated with your ForexBotWorks product.

Device *

Enter the name or identifier of the device currently authorized for your ForexBotWorks product. For example: your current PC name or Windows device name.

Support Topic *InstallationConfigurationProduct UsageTrading / Signal ProcessingError / TroubleshootingUpdate / UpgradeOther

Current Device *

Enter the name or identifier of the device currently authorized for your ForexBotWorks product. For example: your current PC name or Windows device name.

Platform *MT4MT5cTraderOther

Reason for Change *New trading accountAccount closedOther

Reason for Change *New PCWindows reinstallHardware replacementOther

Enter the name or identifier of the new device you want to authorize. For example: your new PC name or Windows device name.

New Device *

Technical Area *Website / AccountAPI / ConnectionDashbordTelegramTrading PlatformPayment / CheckoutOther

Order Number *

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